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Before you open an account or place any activity on jdb jili, these Terms & Conditions set out what we expect from you and what you can expect from us. Access to this platform and its services is available only where local law and your eligible region permit it.
These Terms & Conditions form a binding agreement between you and jdb jili from the moment you complete account registration. They govern every action taken under your account — session activity, wallet movements, and any communication you send to our support team. Your continued use of the platform after any published update to these terms is treated as acceptance of the revised version. We will notify you of material changes through the contact details linked to your registered account. Availability of specific services — including wallet deposits processed through GCash, Maya, or GrabPay, and transfers made via PESONet or Bank Transfer — depends on your region and whether local law permits access at the time of use. We do not guarantee continuous access in all jurisdictions. Where a service listed in your account dashboard is unavailable in your region, that section of the terms applies only to regions where the service runs. Your account dashboard displays the current state of active services and any regional restriction notices after login. If any clause in these terms is found unenforceable under applicable law, the remaining clauses stay in effect without modification.
GCash wallet deposits are processed subject to availability in your eligible region and the limits shown in your account at the time of the transaction.
Maya transfers are covered by the same transaction policy as other e-wallet rails — amounts, limits and confirmation steps are shown inside your account wallet screen.
GrabPay is listed as a supported payment method where available. The current active status of this rail is shown in your account dashboard after login.
PESONet and Bank Transfer options operate under bank processing windows. Completion times and any applicable instructions are displayed on the transaction page before you confirm.
Not every surface you encounter through jdb jili falls under a single policy document. These Terms & Conditions cover the platform's core scope — your account, your transactions, and the content we host directly. Understanding the boundaries helps you know where to direct any question that arises.
Creating, logging into, and managing your account — including password resets, wallet linking, and session activity — is fully covered by these terms. Any action taken under your account credentials is your responsibility under this agreement.
Deposits and withdrawals processed through supported rails such as GCash, Maya, GrabPay, Coins. ph, PESONet, and Bank Transfer fall within the scope of these terms. Transaction records are stored in your account history page.
Game titles available in the lobby — including content from studios such as Habanero, Pragmatic Play, PG Soft, Joker, and PlayStar — are hosted content we make accessible. Use of that content is governed by these terms alongside each studio's applicable content rules.
External sites, payment processors, and studio platforms you navigate to from jdb jili operate under their own separate terms. We do not control those policies and these Terms & Conditions do not extend to services outside our platform.
These terms are not only obligations — they also confirm what you are entitled to do regarding your account and the data attached to it. You have the right to review the transaction records stored in your account history at any time after login. If your account details are incorrect — registered email, contact number, or linked wallet — you can submit a correction request through the support channel. We aim to acknowledge correction requests within the timeframe shown on the support contact page; response windows are not guaranteed and depend on verification steps we are required to complete. You can also raise a question about how any clause in these terms applies to your specific situation by writing to the support address listed in the Contact section of this page. Account closure requests are handled through the same support path — submit your request with your registered account email so our team can locate and process it accurately. We keep records of account activity for the period required under applicable rules; the retention period is stated in the Privacy section of your account settings.
Your full transaction history — deposits, withdrawals, and session records — is accessible from the account dashboard. Log in and open the History tab to see the current state of your activity log.
If your registered name, email, or linked wallet details need updating, raise a correction request via support. Verification of your identity is required before changes are applied to protect your account.
Any clause in these terms that is unclear for your situation can be queried directly through the support email listed on this page. Include your account email and the specific clause you are asking about to get a faster, accurate reply.
You can request to close your account at any time. Submit the request through our support channel with your registered email address so the team can verify ownership and complete the closure process.
If a section of these Terms & Conditions raises a question about your account, your wallet activity, or your access rights, we have contact paths open for you. Use the channel that suits your situation — written queries get a traceable record that helps us resolve policy questions accurately.
Send policy and account questions to our support email address shown in the Contact section of your account settings. Include your registered account email and the specific subject so we can route it to the right team without delay.
The live chat option is accessible from the account dashboard after login. Use it for quick clarification on terms clauses, wallet query status, or to find out which support path handles your request type.
The Help Centre inside your account contains published answers to the most common terms questions — covering wallet scope, account closure, correction requests, and access eligibility by region. Check there first for an immediate answer.
We manage your account data, session cookies, and transaction records with care, and we keep this policy up to date as our services and applicable rules evolve. Here is how each area works in practice.
Account data — including your registered contact details, wallet identifiers and transaction history — is stored for the period required under applicable rules. The current retention period is stated in the Privacy section of your account settings after login.
We use session cookies to keep you logged in across screens and to remember your account state between visits. Cookie preferences can be reviewed in your browser or device settings. Disabling cookies may affect account session continuity.
Your account is protected by the login credentials you set at registration. Keep your password confidential and do not share your session with others — any activity recorded under your credentials is your responsibility under these terms.
When these terms change in a material way, we notify you through the contact details on your account. The updated version is published on this page with the effective date noted. Continuing to use the platform after that date means you accept the revised terms.
These are the questions we see most often about the Terms & Conditions. If yours is not answered here, use the support contact paths listed above.
They apply from the moment you complete registration and carry through every session, wallet transaction, and support request made under your account. Accessing the platform after a terms update means you accept the revised version in effect at that time.
Yes. Deposits and withdrawals processed through GCash, Maya, GrabPay, Coins. ph, PESONet, and Bank Transfer are within the scope of these terms. The limits and confirmation steps for each rail are shown in your account wallet screen before you confirm any transaction.
Submit a correction request through our support email or live chat with your registered account email and the detail you need to update. We will ask you to verify your identity before applying any change to protect your account from unauthorised edits.
Access is available where local law and your eligible region permit it. Some services, including specific wallet rails and game content, may be restricted in certain areas. The current state of available services for your region is shown in your account dashboard after login.
Account data is retained for the period required under applicable rules even after closure. The exact retention period is stated in the Privacy section of your account settings. To request account closure, contact support with your registered email address.
We notify you through the contact details linked to your registered account when a material change is published. The updated terms go live on this page with the effective date clearly stated. We recommend checking this page periodically for any minor adjustments that may not trigger a direct notification.